Refund Policy

General policy

Membership payments and creator gifts are generally non-refundable after payment is completed, except where required by law or where we determine that a duplicate, unauthorized, or technical billing error occurred.

Nothing in this policy limits a refund or cancellation right that cannot legally be waived.

Paid Creator memberships

Paid Creator membership is a recurring monthly subscription. You may cancel through the Stripe billing portal available from your profile.

Unless stated otherwise during cancellation, your membership remains active through the end of the current paid billing period and will not renew for another period.

Canceling a membership does not automatically refund the current billing period. We do not provide prorated refunds for unused time, failure to use membership features, loss of eligibility caused by account standing, or a change of mind.

Creator gifts

Creator gifts are voluntary digital purchases intended to support an eligible creator. Completed gifts are generally final and non-refundable.

A creator’s later removal, suspension, eligibility change, or decision not to post additional content does not by itself make a completed gift refundable.

Duplicate, unauthorized, or incorrect charges

Contact us promptly if you believe a payment was duplicated, unauthorized, charged in an incorrect amount, or completed because of a technical error.

We may request information reasonably necessary to locate the transaction, verify account ownership, and investigate the request.

Failed or incomplete transactions

A pending or failed transaction may temporarily appear on a payment account even when Popularity of the World did not receive completed payment. Your financial institution controls how quickly temporary authorizations are released.

If payment completed but the purchased feature did not activate, contact support before attempting a second purchase.

Chargebacks and payment disputes

Please contact us first so we can investigate a billing concern. Filing a payment dispute may cause the related membership, gift, creator credit, payout, or account activity to be placed on hold while the dispute is reviewed.

Fraudulent or abusive disputes may result in account restrictions as permitted by our Terms of Service.

Requesting review

Send refund or billing requests to support@popularityoftheworld.com. Include:

• Your account email address.
• The approximate transaction date and amount.
• Whether the payment was a membership or creator gift.
• A concise explanation of the problem.

Do not email complete card numbers, bank-account numbers, passwords, or government identification numbers.

Processing approved refunds

Approved refunds are returned through Stripe to the original payment method when possible. Processing time depends on Stripe, the payment network, and your financial institution.

Contact

Seth W. English
Popularity of the World
Kentucky, United States
support@popularityoftheworld.com